Refund policy

 

Refund & Return Policy

Last Updated: 01, December, 2025

At Khaas Foods, customer satisfaction and product quality are our top priorities. As we deal in fresh and perishable dairy products, our refund and return policy is designed to be fair, transparent, and hygienic.

1. Eligibility for Refunds or Replacements

Due to the perishable nature of our products, returns are not accepted once an order has been delivered. However, we do offer refunds or replacements under the following circumstances:

  • You received a damaged, spoiled, or leaked product

  • You received the wrong item

  • The product is expired or unfit for consumption at the time of delivery

2. Reporting an Issue

To be eligible for a refund or replacement:

  • The issue must be reported within 6 hours of delivery

  • Contact us via WhatsApp, phone, or email

    • Order number

    • Clear photos or videos of the product

    • A brief description of the issue

      Provide:

       

Complaints reported after the stated time may not be eligible.

3. Refund Method

    • Store credit, or

    • Bank transfer (for prepaid orders), or

    • Adjustment in the next delivery (for subscription customers)

      Approved refunds will be issued as:

       

  • Refunds are processed within 5 to 7 working days after approval.

4. Non-Refundable Situations

Refunds or replacements will not be issued if:

  • The product was mishandled after delivery

  • The issue was reported late

  • The order was placed incorrectly by the customer

  • The customer changed their mind after delivery

5. Subscription Orders

For milk and other daily delivery subscriptions:

  • You may pause or cancel your subscription by informing us at least 24 hours in advance

  • No refunds will be issued for deliveries already dispatched or completed

6. Cancellations

  • Orders can be canceled before dispatch

  • Once dispatched, cancellations are not allowed

7. Contact Information

For any refund or quality-related concerns, please contact us at:

📞 Phone / WhatsApp: 04235752024 / 03111556622

📧 Email: info@khaasfoods.pk

🌐 Website: www.khaasfoods.pk